Mailing List Management
What is the difference between my Mailing list and my Publication?
Your Publications are Campaign channels that help administer Newsletter sign-up, consent status, anti-spam compliance and more. They are a unique concept to eFlyerMaker. In other words, it’s our way to make you fully compliant to the CASL law without having to do much. For more informations about Publications, check-out this page:
Your mailing list are a collection of your subscribers who have opted-in to receive correspondence from you. It’s the list of contacts you have imported via a CSV file that you converted from your original Excel file or registered manually.
Why sent email amount does not correspond to the number of subscribers I have in my mailing list?
There could be many reasons:
1- The publication is wrong. If your list is registered to one publication but the campaign is registered to another, every contact who is not registered to the same publication will be left out.
2- If you picked a publication in French for a message in English or vice-versa, the numbers will be wrong as well.
3- If your contacts registered through the online form linked to the publication but never confirmed their subscription by clicking the confirmation link in the confirmation email, they will be registered to your list but with no consent. Contacts with no consent are left out of the list until they consent.
4 - You have lost track of your list churn or you are unaware of the VSL.
- The list churn is the percentage of subscribers that were removed from your list because they've unsubscribed or bounced.
- You need to know that eFlyerMaker possess a Virtual Suppression List (VSL), which manages your soft bounces (temporary bounce) and hard bounces (permanent bounce). Permanent bounces are non-existing or unavailable addresses. So, if you hit 50 hard bounces these contacts will be transferred to the VSL and be ignored by the system until corrected. You can’t see which addresses are in the VSL because the list is invisible. However, you can look at the Campaign report for which addresses were hard bounced. - Soft bounces are addresses that are temporarily unavailable for some reason. The most common is a full inbox. eFlyerMaker has a cleaning system for the lists. If an address has provided 3 soft bounces, the address is considered a hard bounce and is sent to the VSL for hygienic purposes. These addresses will remain in your lists but their presence will be ignored by the system and therefore, no longer counted.
What happens to my mailing list when someone revokes his consent?
In short, nothing! The recipient's address remains as part of your list and the number of subscribers doesn't change. However, the address that revoked it's consent is now registered in the Consents revoked section of the Consent list page, and in the VSL which tells the software to completely ignore that address in the future, so none of your campaign are ever sent to that address. Even if you add that address to a new list later, the software will remember to ignore that address. The only way to unlock that address is to have your subscriber fill a new sign-up form and follow the double opt-in process.